![]() You are responsible for all shipping costs associated with your return. Once the return is approved by Lady Grey, you must ship the item(s) back to us within 14 days of the original delivery date. Please email us at to request a return and provide a reason for the return. You original form of payment is automatically refunded upon cancellation. If your item has already been shipped, we cannot cancel an order and you must wait to receive the item and then initiate a return. If you need to cancel your order for any reason, please email as soon as possible. If your order hasn't shipped yet we will cancel the order on our end and you will receive an email confirmation. ![]() Full-priced items or items purchased with a discount code at checkout may be returned for a refund. However, please note that sale items can only be returned for store credit or exchange. If you've changed your mind about your purchase, you can return your order for a refund, store credit, or exchange by mail within 14 days of delivery. We understand that sometimes things don't work out and we're here to help with our return policy. Limit rough use and sleeping in the jewelry to slow down the natural process of “wear and tear” and to protect the finishes on the piece.įor any questions or further information, please read our FAQ's and feel free to contact us! you for shopping with Lady Grey Jewelry.Limit contact with rough surfaces and other metals in order to avoid scratching and changes in color. Chlorine and related chemicals can discolor and severely damage jewelry as well as loosen stones and settings. Avoid wearing your jewelry at the beach, swimming pool, while exercising or playing sports.As with all jewelry, soap and water can cause gunky buildup and sometimes erosion within the crevices of the piece over time. Avoid contact with soaps, hairspray, moisturizers, and if possible, water.Over time, metal can slightly discolor from contact with skin oils and exposure to various environmental elements. To keep your jewelry from tarnishing (especially silver) we highly recommend keeping your pieces in a plastic bag or airtight container when not in use.The designers recommend the following tips to keep your Lady Grey jewels looking their best: Do not use harsh chemicals, jewelry cleaners, or polishing cloths, as this will affect the finish. We recommend cleaning your plated jewelry using a damp, soft cloth. The Lady Grey collection features pieces constructed in Sterling Silver or Bronze and finished with Sterling Silver, Rhodium or 14K Gold plating.
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